Helping You Increase Your Utility’s Revenue
GENERATING APPROPRIATE REVENUES FOR YOUR OPERATIONS AND CAPITAL INVESTMENT
Helping you design rates that will generate enough revenue to cover your day-to-day expenses, capital costs, and debt service payments for years to come. Our rate assessments will project your revenues and expenses into the future and determine if your current rates are sufficient for future expected expenses. If not, we will suggest new rates that will generate the appropriate level of revenue, looking at options that will also give you more stable income each month, that promote conservation, and/or that are affordable for your most vulnerable customers.
IMPROVING YOUR ACCESS TO INFRASTRUCTURE FUNDING PROGRAMS
Helping you identify the most appropriate loan and grant programs for your infrastructure needs and increasing the chances that your application will be successful. We will help you identify the best state and federal funding programs for your asset replacement, system expansion, or lead service line replacement program. We will then coach you through the application process to help you prepare the strongest application possible, increasing your chances of accessing these highly competitive funds. We have strong relationships with infrastructure funding programs and track new programs and emerging opportunities for utilities.
INCREASING YOUR ON-TIME BILL PAYMENTS
Helping you increase the number of your customers that pay their bills on time and in full each billing period. There are four primary reasons why your customers do not pay their bills on time—they forgot to pay their bill, they have ongoing issues affording basic necessities, they are facing a short-term money shortfall, or they have the money to pay but choose not to. Our innovative, data-driven analysis looks at your customers’ bill payment patterns and recommends programs that you can implement to increase on-time bill payments from your customers.
DESIGNING AFFORDABILITY APPROACHES & PROGRAMS FOR YOUR CUSTOMERS
Helping you ensure that your least fortunate customers can maintain their utility service. Neither your utility nor your customers benefit when service is shut off for non-payment, but your utility relies on customer revenue to cover most of your expenses. Customer affordability can be increased through rate design, through limiting the water use of less fortunate households, and through cash assistance. We will help you choose and design the best approaches and programs to increase affordability based on our analysis of your customers’ usage and your community’s demographics.