Glenn Barnes is the director of Water Finance Assistance. He has 20 years of experience as an environmental professional. From 2006 to 2019, he worked at the UNC Environmental Finance Center, providing direct technical assistance and training to environmental service providers across the country, in particular to drinking water systems. He co-directed the EFC’s national training and technical assistance program for small water systems from 2012 to 2019. Glenn is motivated to improve public health and the environment by promoting better financing and management of environmental services. Specifically, Glenn has done extensive work on water and sewer rates, system financial health, capital planning, affordability, water system partnerships, and water conservation. He has helped systems calculate the cost of providing their service, understand customer behavior, identify appropriate rate and fee structures that support their priorities, and price their services to ensure the continued provision of the environmental service into the future. All of Glenn’s work has included data collection and analysis, spreadsheet tool creation, and benchmarking. That way, systems made informed decisions rooted in an objective, disinterested interpretation of data rather than through guesswork. Glenn holds a BA and an MPA from The University of North Carolina at Chapel Hill.