What We Do
INCREASING BILL PAYMENT RATES AND AFFORDABLE ACCESS TO WATER
Ensuring that you maximize the number customers in your water system paying their bills. We will help you assess how well your current customers are able to afford water service today and how that ability may change over time . We will also seek to limit the number of customers who can afford water service but do not pay their bills on time. Our innovative, data-driven approach combines measuring your community’s demographics with analyzing your customer’s bill payment patterns.
BUILDING AND MAINTAINING THE RIGHT TEAM OF EMPLOYEES
Ensuring that your water system retains your best employees and builds them into leaders. We will help you assess your current workforce to determine the likelihood of an employee staying with your utility and the consequence if that employee leaves. We will then help you implement strategies to improve retention and leadership development. We will also help you craft appropriate employee policies and measure the effectiveness of your human resources.
IMPROVING ACCESS TO INFRASTRUCTURE FUNDING PROGRAMS
Ensuring that your water system has access to the most appropriate loan and grant programs for your infrastructure needs. We will help you identify the best funding program for your asset replacement, system expansion, or lead service line replacement program. We can even help you prepare funding program applications to ensure success. We have strong relationships with infrastructure funding programs and track new programs and emerging opportunities for utilities.
GENERATING APPROPRIATE REVENUES FOR OPERATIONS AND CAPITAL INVESTMENT
Ensuring that your water system is financially healthy today and into the future. We will help you assess whether you are recovering enough funds to keep the system running over time and will help you design and price rates that will generate an appropriate level of revenue and meet your priorities like conservation or stable month-to-month revenue. Our rate analyses are most appropriate for small and medium-sized utilities that do not want to pay for full cost-of-service studies.
PROMOTING TRIBAL UTILITY SUSTAINABILITY
Ensuring that your Tribal Utility has the resources you need to be sustainable for years to come. We will help you understand your financial needs, implement appropriate rates, take care of the needs of less fortunate customers, retain and develop your best employees, provide top-notch customer service, promote the conservation of limited water resources, and protect your utility from natural hazards and malevolent acts.
PROVIDING FINANCIAL EXPERTISE TO WATER ORGANIZATIONS AND COMPANIES
Enhancing the work of your organization or company through sharing our financial subject matter expertise. We will use our experience to help you develop financial trainings, tools, and guidebooks. We will also show you how to use utility financial information to identify clients, increase sales, and enhance your services. Our goal is to build up water utilities and the good organizations that serve the water sector.